Shipping Information

Area Rug Deliveries

Area rugs are shipped free to most addresses within Canada for online area rug purchases.  Shipping is through Canpar Ground Courier, Canada Post, FedEx Ground Courier, or UPS Standard. Rugs will be delivered Monday-Friday between 9-6pm. However, the courier will not specify a time. Orders should arrive within 7-10 business days if the item is in stock.

Please note that extra charges may apply for over-size rugs (9×12 or larger) and/or rugs shipped to remote areas of Canada. We will notify you if there is an oversize shipping issue. Please contact us at: imperialdesigners@carpetandhome.com with questions or for special delivery options where available (for over-size rugs, or Saturday delivery).

Return and Refund Policy

We want you to be happy with your purchase, which is a goal that has kept Imperial Carpet and Home in business since 1969.

If you have made a purchase online and have reconsidered it prior to the shipping notification, you may cancel your order by email (Note: your card will not have been charged at this point, although you may see a temporary authorization).

Please note special order rugs may be subject to a restocking fee or may not be eligible for return.  Custom order rugs are non-refundable.

Please email us at imperialdesigners@carpetandhome.com or call 1-877-783-8838.


Area Rugs

If you decide your rug is not the right fit for your home after the 7 day full refund return period, within 30 days you will still be eligible for an on-line store or in-store credit.

When returning rugs you are responsible for the return shipping costs to Imperial carpet and home. Customers will be responsible for the return shipping, brokerage, and handling costs. Save the original packaging if you are sending the rug back to us and we will arrange for the courier to pick up the product. If you would like to save on the return shipping costs, you can return the rug in person to our location.
Please advise us by email: imperialdesigners@carpetandhome.com or call 1-877-783-8838 with the subject “Rug Return” or let us help you find one that is convenient for you.


Roll Goods (Carpet & Vinyl)

  • Imperial Carpet and Home stocking lines – No charge if goods have not been cut to customer’s order, otherwise 50% charge applies.

Special Order Roll Goods (Carpet & Vinyl)

  • 50% restocking charge on material only if order cancelled and has not yet been cut.

Website Terms & Conditions of Use

This web site is provided “as is” and used at your own risk. All efforts have been made to ensure that the web site contains no errors or inaccuracies.

All content, including without all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this web site, are subject to intellectual property rights, including copyright and trademarks held by Imperial Carpet and home. All such rights are expressly reserved.

You are permitted to print hard copies of pages from this web site for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices Imperial Carpet and home. No other copying of this web site, in whole or in part, is permitted without the express written authorization of Imperial Carpet and home.

This web site may contain links to other web sites. All such other web sites are independent from this web site and from Imperial Carpet and home Imperial Carpet and home has no control over and expressly disclaims any liability for such web sites or their contents.

Imperial Carpet and home and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages arising from or related to access to or use of this web site, whether or not such damages might be foreseeable and even if Imperial Carpet and home is informed of their possibility, including without limitations liability for direct, indirect, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

Privacy & Security Policy

Privacy

Imperial Carpet and home does not share any information collected through our web store. All information collected is for the purpose of completing your order. Following completion of each sale, all credit card information is erased from our server.

You may receive an email from Imperial Carpet and home regarding your e-store or in-store purchase, including payment receipts or warranty confirmation.

You will only receive promotional material from Imperial Carpet and home if you have requested to receive these messages. Imperial Carpet and home will never share your name or email address. If you wish to be removed from our promotional mailing list, please unsubscribe.


Security

Imperial Carpet and home has taken every precaution to protect customer information sent over the internet. All sensitive information is encrypted with the state of the art encryption software (SSL technology) used by our secure server, the same technology used by many financial institutions. The lock icon should appear at the bottom of your web browser or ‘https’ (s=secure) will appear in the URL address when you are submitting credit card information to our server.

Warranty Policy

All of our area rugs at Imperial Carpet and home are covered by a limited 1 year Manufacturer’s Defect Warranty, this does not cover any misuse or unreasonable wear and tear.

The warranty applies only to the original purchaser and commences from the date of delivery.

Your rugs are inspected by our experts prior to being shipped to you but we recommend when it is received to check it thoroughly. If you have received a rug that is defective in any way, please notify us upon receipt at imperialdesigners@carpetandhome.com with the subject “Defective Rug”. We apologize and will make arrangements for its retrieval as well as refunding your purchase in full or sending you a replacement. Please use the original packaging material to prepare your package for pick up.

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